Frequently Asked Questions

A list of the most commonly asked questions about the searchforsites website and app

How to subscribe

If your evaluation period has expired or your existing subscription has expired, all the pins on the map should be grey with a ?

Click on any of these icons and follow the “Tell me more” or “Renew Subscription” prompt

Alternatively you can now renew via the website, simply login to you “My Account” page with the same details you use on the app and there will be a “Renew Subscription” button in the My App Account details section

Click here to open your My Account page

Passwords

Change My Password

You can only CHANGE your password if you know your existing password

You can change your existing password via the app or website, simply login to you “My Account” page with the same details you use on the app and click the edit icon to the right of the password field on your account

Click here to open your My Account page

RESET Password

If you have forgotten or do not know your existing password you will need to request a RESET password. Note: we cannot advise what your existing password is as we only store encrypted versions

Once you have received the reset password via email (check your spam/junk email folder if it doesnt show in main inbox), you can login using the temporary rest password, then you should CHANGE the temporary reset password to something more memorable and personal using the temporary reset password as your existing password

I have subscribed but still cant get access

If you have succesfully subscribed (you should receive email confirmation with a receipt number to confirm valid subscription) but still can't access the page then on the app whilst connected to the internet you should either...

Either of the above actions should pick up your subscription

I cant see any sites on the map

If you can not see any sites or a reduced number of sites on the map, there are a few things to check

If neither of the above apply it may be a sync has failed. Go to Menu (icon top left) and scroll down and click "Full Sync" -this will restore your database

Edit/Update a site

To edit the details about a location you must be logged in Why register?

  • Website
  • Mobile App

How to edit on website

The 'Edit' button is located on the right hand side below the thumbnail images

click the edit button to open the edit panel where all the details can be amended as required

Note: edits have to be approved and do not happen instantly on the site

How to edit on app

On the site details page you want to edit there is an 'Edit' icon (Pencil) at the top of the page in the blue header. Click the icon to open the edit page

Note: edits have to be approved and do not happen instantly on the site

Register with searchforsites

To get the best out of searchforsites you need to create an account - it is free to register and gives you extra benefits:

Click here to register

Can I use my account on more than one device?

As long as you use the same username and password you can share the same account on any compatible device that you own

Compatible devices include:

I have changed my phone how do transfer my account to a new device?

Just login to your new device using the same username and password your acoount will be replicated on your new device

Do not re- register as this will create a new account and any subscription details, lists, reviews etc will be lost